inContact, Inc. Active Patents
32 granted patents the USPTO still lists as patented, newest filing first, as the USPTO Open Data Portal records them; the company is the first-named applicant. The application number opens the full record at Patent Center.
- 2024-09-25: Application 18896224; Invention SYSTEM AND METHOD FOR LIFECYCLE MANAGEMENT OPTIMIZATION; Applicant InContact Inc.; Status Patented Case.
- 2023-05-07: Application 18144209; Invention SYSTEM AND METHOD FOR REDUCING WAIT-TIME IN A MULTICHANNEL CONTACT CENTER; Applicant InContact INC.; Status Patented Case.
- 2023-04-17: Application 18135226; Invention SYSTEM AND METHOD FOR DETERMINING AND UTILIZING AN EFFECTIVENESS OF LIFECYCLE MANAGEMENT FOR INTERACTIONS STORAGE, IN A CONTACT CENTER; Applicant InContact INC.; Status Patented Case.
- 2023-04-02: Application 18129867; Invention SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIGITAL CHANNELS IN A CONTACT CENTER; Applicant inContact INC.; Status Patented Case.
| Filed | Application | Invention | Applicant | Status | Granted | Patent | Published as | Inventor name | Inventor country | Examiner |
|---|---|---|---|---|---|---|---|---|---|---|
| 2024-09-25 | 18896224 | SYSTEM AND METHOD FOR LIFECYCLE MANAGEMENT OPTIMIZATION | InContact Inc. | Patented Case | 2026-02-03 | 12541361 | US20250013460A1 | Harshit Kumar SHARMA Abhishek PANDEY Darshan AMBHAIKAR | India India India | HEBERT, THEODORE E |
| 2023-05-07 | 18144209 | SYSTEM AND METHOD FOR REDUCING WAIT-TIME IN A MULTICHANNEL CONTACT CENTER | InContact INC. | Patented Case | 2024-07-02 | 12026158 | US20230281198A1 | Damian Brhel Rahul Vyas Salil Dhawan | Czechia India India | TOUGHIRY, ARYAN D |
| 2023-04-17 | 18135226 | SYSTEM AND METHOD FOR DETERMINING AND UTILIZING AN EFFECTIVENESS OF LIFECYCLE MANAGEMENT FOR INTERACTIONS STORAGE, IN A CONTACT CENTER | InContact INC. | Patented Case | 2024-11-12 | 12141096 | US20230251996A1 | Seemit SHAH | India | LOONAN, ERIC T |
| 2023-04-02 | 18129867 | SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIGITAL CHANNELS IN A CONTACT CENTER | inContact INC. | Patented Case | 2024-06-04 | 12003670 | US20230379410A1 | Salil DHAWAN Omkar Joglekar Rahul Vyas | India India India | AL AUBAIDI, RASHA S |
| 2023-01-12 | 18096265 | SYSTEM AND METHOD FOR RECONNECTING AN INBOUND ORIGINATED CALL | InContact Inc. | Patented Case | 2025-02-25 | 12238247 | US20240244138A1 | Sudarshan KANNAN Dhanendra Singh Ganesh Hegde | India India United States | DEANE JR, WILLIAM J |
| 2022-12-13 | 18065447 | SYSTEMS AND METHODS FOR OPTIMAL CHANNEL SELECTION | INCONTACT INC. | Patented Case | 2023-08-01 | 11716671 | US20230112197A1 | Salil DHAWAN Ashish SETH Sebastien Roland MANCEL Tushar DESHMUKH Deepak TIWARI Saiprasad VYAWAHARE Omkar Shrihari JOGLEKAR Mukesh Kumar AGARWAL Rahul VYAS | India United States United States India India India India India India | MUSA, ABDELNABI O |
| 2022-07-12 | 17862431 | SYSTEM AND METHOD FOR PRIORITIZING TENANTS FOR A SERVICE FOR A REQUEST ROUTER IN A CLOUD-BASED SOFTWARE AS A SERVICE (SAAS) PLATFORM CONTACT-CENTER | inContact INC. | Patented Case | 2023-05-09 | 11647118 | US20230123111A1 | Harshad AMBEKAR Salil Dhawan Swati Kadu | India India India | HONG, HARRY S |
| 2022-06-29 | 17852589 | SYSTEM AND METHOD FOR IDENTIFYING AND UTILIZING AGENT WORKING FROM HOME IMPACT SCORE | InContact, Inc. | Patented Case | 2025-04-22 | 12282879 | US20240005254A1 | Atish SHARMA Salil Dhawan Madhvi Sharma | India India India | WHITE, DYLAN C |
| 2022-05-18 | 17746992 | SYSTEM AND METHOD FOR REDIRECTING INBOUND-VOICE-INTERACTIONS TO DIGITAL CHANNELS IN A CONTACT CENTER | inContact INC. | Patented Case | 2023-05-09 | 11647120 | Salil DHAWAN Omkar JOGLEKAR Rahul VYAS | India India India | AL AUBAIDI, RASHA S | |
| 2022-04-27 | 17730361 | SYSTEMS AND METHODS FOR OPTIMAL CHANNEL SELECTION | INCONTACT INC. | Patented Case | 2023-01-03 | 11546826 | US20220256433A1 | Salil DHAWAN Ashish SETH Sebastien Roland MANCEL Tushar DESHMUKH Deepak TIWARI Saiprasad VYAWAHARE Omkar Shrihari JOGLEKAR Mukesh Kumar AGARWAL Rahul VYAS | India United States United States India India India India India India | MUSA, ABDELNABI O |
| 2022-03-28 | 17705841 | CONTACT CENTER NETWORK AND METHOD FOR ESTABLISHING A COMMUNICATION SESSION IN A CONTACT CENTER NETWORK | InContact Inc. | Patented Case | 2023-10-03 | 11778096 | US20220272198A1 | Anderson FOGGIATTO Diego Roberto VIEIRA CASSIANO Joao ARMENIO NETO | Brazil Brazil Brazil | DEANE JR, WILLIAM J |
| 2022-03-23 | 17701806 | SYSTEMS AND METHODS FOR DATA SYNCHRONIZATION IN A MULTI-TENANT SYNCHRONIZATION SYSTEM | InContact Inc. | Patented Case | 2025-01-07 | 12190163 | US20230305897A1 | Swati Pranay Kadu Salil Dhawan Mukesh Kumar Agarwal Karthik Srinivasan Akhilesh Suresh Mahajan | India India India United States India | KIM, SISLEY NAHYUN |
| 2022-02-17 | 17673840 | SYSTEM AND METHOD FOR REDUCING WAIT-TIME IN A MULTICHANNEL CONTACT CENTER | inContact INC. | Patented Case | 2023-05-23 | 11657049 | Damian Brhel Rahul Vyas Salil Dhawan | Czechia India India | TOUGHIRY, ARYAN D | |
| 2022-02-15 | 17671804 | SYSTEM AND METHOD FOR DETERMINING APPLICABLE LIFECYCLE RULES IN LIFECYCLE MANAGEMENT SYSTEMS | InContact Inc. | Patented Case | 2024-10-01 | 12106083 | US20230259342A1 | Ankita Jhanwar Darshan Ambhaikar Nishu Bansal Piyush Jain Sarang Panajkar Seemit Shah | India India India India India India | UNG, LANNY N |
| 2022-02-06 | 17665538 | SYSTEM AND METHOD ENHANCING CUSTOMERS SATISFACTION BY ASSIGNING ABANDONED INBOUND-INTERACTIONS TO AGENTS EACH ON A SATISFACTORY DIGITAL-CHANNEL TYPE | inContact INC. | Patented Case | 2023-05-23 | 11659088 | Kunal KHANVILKAR Rahul Vyas Salil Dhawan Sourav Chauhan | India India India India | ADDY, THJUAN KNOWLIN | |
| 2022-01-13 | 17574653 | REAL AVAILABILITY APPLICATION | inContact INC. | Patented Case | 2023-06-20 | 11683244 | US20220263728A1 | Tushar DESHMUKH Sebastien Roland Mancel Ashish Seth Saiprasad Vyawahare Deepak Tiwari Omkar Shrihari Joglekar Susmith Roy | India United States United States India India India India | JOO, JOSHUA |
| 2021-12-09 | 17546093 | ENHANCING AGENT'S EFFICIENCY IN A CONTACT CENTER BY USING A MULTI-AGENT TO MULTI-CONTACT ROUTING ORCHESTRATION | InContact INC. | Patented Case | 2023-05-23 | 11659092 | US20220103689A1 | Derick Rodney WALBURGER | United States | POPE, KHARYE |
| 2021-11-28 | 17536027 | SYSTEM AND METHOD FOR STAGGERING FEATURE ENABLEMENT BASED ON CALL CENTER TENANT ATTRIBUTES TO CONTROL RELEASE IMPACT | inContact INC. | Patented Case | 2025-11-18 | 12474911 | US20230168879A1 | Ashadeepa DEBNATH Harshad AMBEKAR Yuvraj SAWANT | India India India | SMITH, CHENECA |
| 2021-10-21 | 17506684 | SYSTEM AND METHOD FOR IDENTIFYING SIMILAR QUERIES BY A CUSTOMER ON DIFFERENT DIGITAL CHANNELS IN A MULTICHANNEL CONTACT CENTER | inContact INC. | Patented Case | 2023-10-10 | 11782940 | US20230130020A1 | Rahul VYAS Salil DHAWAN | India India | TO, BAOQUOC N |
| 2021-10-18 | 17503372 | SYSTEM AND METHOD FOR PRIORITIZING TENANTS FOR A SERVICE FOR A REQUEST ROUTER IN A CLOUD-BASED SOFTWARE AS A SERVICE (SAAS) PLATFORM CONTACT-CENTER | InContact INC. | Patented Case | 2022-10-18 | 11477322 | Harshad AMBEKAR Salil Dhawan Swati Kadu | India India India | HONG, HARRY S | |
| 2021-09-09 | 17470198 | SYSTEMS AND METHODS FOR COORDINATING AN IMPROMPTU VOICE MEETING IN AN AUTOMATED CALL DISTRIBUTION SYSTEM | InContact Inc. | Patented Case | 2023-12-05 | 11838447 | US20230069936A1 | Alex MARMOR | United States | HONG, HARRY S |
| 2021-07-20 | 17380046 | SYSTEM AND METHOD TO CONDUCT STAGGERED MAINTENANCE ACTIVITY BASED ON CUSTOMER PRIORITIZATION IN A CLOUD BASED SAAS PLATFORM CONTACT CENTER | inContact INC. | Patented Case | 2023-11-28 | 11829326 | US20230023025A1 | Sanketh SHETTY Swati KADU Yuvraj SAWANT | India India India | NAHAR, QAMRUN |
| 2021-06-17 | 17350105 | SYSTEMS AND METHODS FOR DISTINGUISHING AUDIO USING POSITIONAL INFORMATION | INCONTACT, INC. | Patented Case | 2023-04-18 | 11632627 | US20210314704A1 | Adam Samuel HORROCKS Matthew Lawrence PAGE Nathan Edwin BODEN Christopher Garn SEAMAN | United States United States United States United States | TON, DAVID L |
| 2021-05-19 | 17324460 | SYSTEM AND METHOD FOR MAXIMIZING CAPACITY OF AN AGENT IN A CONTACT CENTER BY OMNI SESSION HANDLING | inContact INC. | Patented Case | 2023-05-23 | 11659091 | US20210274045A1 | Alfred Shane CORDON | United States | NGUYEN, QUYNH H |
| 2021-05-12 | 17318160 | ENFORCEMENT OF TIME-BASED USER ACCESS LEVELS FOR COMPUTING ENVIRONMENTS | INCONTACT INC. | Patented Case | 2022-11-22 | 11509604 | US20220368651A1 | Jon LUU Madan BHATTARAI Travis T. YATES | United States United States United States | GEE, JASON KAI YIN |
| 2021-05-11 | 17316752 | SYSTEM AND METHOD FOR DETERMINING AND UTILIZING AN EFFECTIVENESS OF LIFECYCLE MANAGEMENT FOR INTERACTIONS STORAGE, IN A CONTACT CENTER | inContact INC. | Patented Case | 2024-05-28 | 11995335 | US20220365701A1 | Balaji KUMBHAR Harshit Sharma Seemit Shah | India India India | LOONAN, ERIC T |
| 2021-03-25 | 17212404 | CONTACT CENTER NETWORK AND METHOD FOR ESTABLISHING A COMMUNICATION SESSION IN A CONTACT CENTER NETWORK | InContact Inc. | Patented Case | 2022-05-03 | 11323569 | US20210211541A1 | Anderson FOGGIATTO Diego Roberto VIEIRA CASSIANO Joao ARMENIO NETO | Brazil Brazil Brazil | DEANE JR, WILLIAM J |
| 2021-03-25 | 17212196 | AUTOMATED OUTCOME CLASSIFICATION SYSTEMS IN CONTACT INTERACTIONS, AND METHODS | INCONTACT INC. | Patented Case | 2024-10-29 | 12131125 | US20220309251A1 | Kyle J. SHOAF | United States | SCHMIEDER, NICOLE A K |
| 2021-02-14 | 17175667 | REAL AVAILABILITY APPLICATION | inContact INC. | Patented Case | 2022-03-08 | 11271825 | Tushar Deshmukh Sebastien Roland Mancel Ashish Seth Saiprasad Vyawahare Deepak Tiwari Omkar Shrihari Joglekar Susmith Roy | India United States United States India India India India | WILLIAMS, TONY | |
| 2021-02-08 | 17170298 | SYSTEMS AND METHODS FOR OPTIMAL CHANNEL SELECTION | INCONTACT INC. | Patented Case | 2022-05-17 | 11337133 | Salil DHAWAN Ashish SETH Sebastien Roland MANCEL Tushar DESHMUKH Deepak TIWARI Saiprasad VYAWAHARE Omkar Shrihari JOGLEKAR Mukesh Kumar AGARWAL Rahul VYAS | India United States United States India India India India India India | MUSA, ABDELNABI O | |
| 2021-02-01 | 17164413 | SYSTEM AND METHOD FOR LIFECYCLE MANAGEMENT OPTIMIZATION | InContact Inc. | Patented Case | 2024-12-17 | 12169711 | US20220244948A1 | Harshit Kumar Sharma Abhishek Pandey Darshan Ambhaikar | India India India | HEBERT, THEODORE E |
| 2021-01-21 | 17153900 | ENABLING A MODE OF INTERACTION TO SUPPORT SPECIALLY-ABLED NEEDS OF AGENTS, VIA A WEB APP IN A CONTACT CENTER | inContact INC. | Patented Case | 2023-12-05 | 11838287 | US20220231999A1 | Aritra Animesh DASGUPTA | India | ALMAGHAYREH, KHALID M |